Support Packages

Navigate the complexities of Atlassian products with ease, thanks to our comprehensive end-user support packages. Offering support on a flat rate basis, we swiftly tackle issues, enhance tool functionality, and ensure your operations run without a hitch.

Choose from our tiered support options, designed with flexibility in mind to meet the diverse needs of your organization:

Package Details and Terms:

• Minimum Term: Engage with our Atlassian support packages for a minimum of three months, with annual contracts available for extended support.
• Service Hours: Our consulting services are available Monday to Friday, 09:00 – 18:00 Mountain Time, excluding US Public holidays.
• Response Times: Expect a response within one working day for the Silver package and within four hours for Gold and Platinum packages.
• Support Channel: Submit requests through our service desk in English, ensuring accessibility and efficiency.
• Support Access: To deliver our services, administrative rights to your Atlassian instances are required.
• Scope: We provide support for Jira Work Management, Jira Software, Jira Service Management, Confluence, and Jira Align, including common apps.
• Billing: Monthly support is billed at the month’s end, while annual contracts are invoiced in advance. Exceeding your package’s support quota? We offer additional support at our on-demand rate, with the option to upgrade your package at any time.

Common Queries Our Support Team Tackles:

Ever faced challenges like these?

• “A team member is away, and we’re unsure about their assigned tasks.”
• “My JQL filter stopped working unexpectedly.”
• “I’m unable to close a ticket.”
• “Not all my tickets are showing up on the board.”
• “The automation I set up isn’t functioning as expected.”
• “I can’t move a Confluence page to a different space.”
• “I need to replicate a colleague’s page but don’t know which macros were used.”
• “A colleague can’t access our team area despite being on the same team.”
• “Exporting a Confluence page to Word doesn’t include all content.”
• “I’m unable to assign tickets.”
• “I need to restrict visibility for a ticket containing sensitive information.”
• “A dropdown option is missing in our helpdesk form.”
• “I want to automatically route specific ticket types to a designated team member.”
• “My burndown chart isn’t reflecting accurate data.”
• “We require a custom field for unique data collection.”
• “Our test system needs a new evaluation license for an app.”

Familiar With Such Inquiries?

Bliss Media Studio establishes a dedicated, user-friendly help desk for your team, ensuring round-the-clock accessibility. Our support adheres to stringent Service Level Agreements (SLAs), guaranteeing prompt and effective resolution of your queries. For changes requiring your authorization, such as modifications to permissions or roles, our team collaborates closely with you to ensure seamless, secure operations.